Privacy Policy

1. Introduction

This Privacy Policy outlines how Brave Roots ("we," "us," "our") collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA). We are committed to safeguarding the privacy of our website visitors and service users.

2. Contact Details

Responsible Party: Brave Roots

Information Officer: Jenilee Mosdell

Physical Address: 13 Pepper St, St Francis Bay, Eastern Cape, 6312, South Africa

Email Address: jenilee@braveroots.co.za

3. The Information We Collect

We may collect and process the following types of personal information:

• Information you provide to us directly: This includes your name, email address, and any other information you submit through our contact forms or other communication channels on our website.

• Website usage data: We may automatically collect information about your visit to our website, such as your IP address, browser type, pages viewed, and the time and date of your visit. This is typically done through the use of cookies.

4. How We Use Your Information

We collect and use your personal information for the following specific, explicitly defined, and lawful purposes:

• To respond to your inquiries and provide you with information about our products and services.

• To improve our website and marketing efforts.

• To comply with any legal obligations we may have.

• To ensure the security of our website and services.

5. Consent

By using our website and providing us with your personal information, you consent to our collection and use of that information as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us using the details provided above.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data. We use this information to track website usage and compile statistical reports on website activity.

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

7. Information Security

We are committed to protecting the integrity and confidentiality of your personal information. We have implemented appropriate, reasonable technical and organizational measures to prevent the loss, damage, or unauthorized destruction of personal information, and to prevent unlawful access to or processing of that information.

8. Disclosure of Personal Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your personal information to third-party service providers who assist us in operating our website or providing our services, but only to the extent necessary for them to perform their functions. We have agreements in place to ensure that these third parties also comply with POPIA's privacy requirements.

We may also disclose your information if we are legally obligated to do so, or to protect our rights or property.

9. Your Rights as a Data Subject

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.

• Request the correction or deletion of your personal information.

• Object to the processing of your personal information.

• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

To exercise any of these rights, please contact our Information Officer using the details provided in Section 2.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. The Information Regulator

If you have any concerns about our compliance with POPIA, you have the right to contact the Information Regulator.

Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

Postal Address: P.O Box 31533, Braamfontein, Johannesburg, 2017

Complaints Email: complaints.IR@justice.gov.za

General Enquiries Email: inforeg@justice.gov.za